?When can I get my tax back?
You can apply to get a tax refund once the New Zealand tax year ends. If you’re applying for a tax refund from a previous year, as far back as 2008, we can start your application now.
?When is the New Zealand tax year?
The New Zealand tax year is from April 1st to March 31st of the following year.
?How much money will I get back?
On average, our clients get back around $550, although the final amount you receive will depend on your individual circumstances. However we do guarantee to get you back the maximum legal tax refund that we possibly can.
?What's the difference between filing my tax return and getting my tax refund?
A tax return is document declaring the liability for taxation while a tax refund is the overpayment made for a particular tax. We file your tax return in order to apply for your tax refund.
?How long will it take to receive my New Zealand tax refund?
The entire process normally takes 8 – 12 weeks, after which time you will receive your refund.
?What steps are involved in filing my tax return?
The process goes like this;
We get your documents, review them, estimate your refund, complete any additional documents needed for your application and send them to the tax office.
Once at the tax office, your application should take around 6-10 weeks to process depending on how busy they are. Don't worry - our tax team will keep chasing up the tax office to see how your application is going.
As soon as Inland Revenue sends us your money, we'll contact you to sort out the best way to get your cash straight to you.
?It seems like my refund is taking a long time. Where’s my refund?
Sometimes, due to delays at the post office or tax office, your refund can take longer than expected to be sent to you. Don’t worry though – we will call up each office to get them to speed up your application.
If your application is being delayed because the tax office requires additional documentation from you, we will let you know immediately.
?How does Taxback.com work?
Taxback.com works on an easy three step framework
1. You register with us
2. You send us your documents
3. We do all the hard work involved in filing your return.
?How do I know what's happening with my tax return?
You can check the progress of your application any time via your personal online Tax Tracker account, or by emailing your account manager directly.
?What are the advantages of using Taxback.com?
Thousands of people choose our service because:
You get the maximum legal tax refund
You can use any of our online tax refund estimation calculators for free
Your tax return is guaranteed to be legal and compliant with New Zealand tax law
You can use our document retrieval service
You get 24-hour customer support and tax refund help
You can contact us via free phone, free fax, free post, free online tax help with our live chat!
No language barriers – you can talk to us in 26 languages
Money sent worldwide 30 currencies
?How much will it cost?
For New Zealand tax returns we charge 12.5% + handling fee of the refund received subject to a minimum fee of NZ$62 + handling fee
?Why the minimum fee?
This fee covers all the things that make using our service so easy for you such as:
Customer support 24/7 by phone and Live Chat
Free phone and free fax
Local staff to meet you and guide you through the process in 18 offices worldwide
Tax technicians
Researchers to identify new legal developments to maximise your refunds
?What should I do if I lost my documents or never got them?
No worries- just let our document retrieval team know by emailing nz@taxback.com and for a small additional fee they will find them for you.
What documents do you need from me to file my New Zealand tax return?
We will need your;
1. Summary of earnings or final payslip
2. Your completed tax pack
3. A copy of your ID
?What documents do you need from me to file my New Zealand tax return?
We will need your;
1. Summary of earnings or final payslip
2. Your completed tax pack
3. A copy of your ID
?What is a Summary of Earnings?
The Summary of Earnings is an official government form you get from the tax office – Inland Revenue – at the end of the tax year. You should receive it by May and it will outline your earnings and the amount of tax you paid.
?What is a final payslip?
A final payslip is the payslip attached to your last pay cheque. It outlines your earnings and how much tax you paid
?Can I claim my New Zealand tax refund myself?
Every tax office in the world is set up to accept applications directly from taxpayers so yes; you can file your return yourself. The reality is though once you eventually get all your tax documents together, decipher complicated tax code and submit it, you won’t be updated until you get a yes or a no, which is frustrating and very worrying.
Our taxback.com customers rely on us as technical professionals to file their NZ tax returns and get their tax back. We’ve been doing this for 18 years, so we know how to file your return quickly while still ensuring you get all the tax deductions you’re due to increase your refund and remain tax compliant. So why not spend less time worrying about your refund and more time thinking about what you’ll spend it on by using Taxback.com?
?Can you guarantee that I'll get the refund amount you estimated for me?
Unfortunately not, but we do guarantee to get you the most money back that we legally can. Our estimation is based on the average calculation from thousands of similar tax returns, so it’s a good estimate of what you’ll receive, but ultimately the New Zealand tax office has the final say in what you get back
